Return + Refund Policy

At Crucible, we take great pride in the quality of our products and strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when you need to return or request a refund. Please read the following policy to understand how we handle returns and refunds.

  1. Returns Eligibility
  • We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, unworn, and with all original tags and packaging.
  1. How to Initiate a Return
  • To initiate a return, please follow these steps:
    • Contact our customer support team at crucibleclothingnj@gmail.com to request a return authorization and receive detailed return instructions.
    • Pack the item securely in the original packaging or a suitable replacement.
    • Include a copy of the packing slip or your order confirmation email inside the package.
    • Ship the package to the following return address:
      Crucible Clothing
      P.O. Box 927
      331 North Post Road 
      Princeton Junction, New Jersey 08550-0927
  1. Return Shipping Costs
  • The cost of return shipping is the responsibility of the customer unless the return is due to a product defect or an error on our part.
  1. Refund Process
  • Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved:
    • For refunds, a credit will be applied to your original method of payment. Please allow 7-10 business days for the refund to process.
    • Please note that shipping and handling fees are non-refundable.
  1. Exchanges
  • At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size or color, please follow the return process, and then place a new order for the desired item.
  1. Refund Restrictions
  • We reserve the right to deny a refund or exchange if the returned item does not meet our return policy criteria. We may also refuse a refund or exchange for items that show signs of wear, damage, or alteration.
  1. Defective or Incorrect Items
  • If you receive a defective or incorrect item, please contact our customer support team immediately. We will provide further instructions and address the issue promptly.
  1. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy or need assistance with a return, please contact us at:

Crucibleclothingnj@gmail.com

We value your satisfaction and aim to provide a seamless shopping experience. This policy is subject to change, and any updates will be posted on our website, thank you.